Rang to get further information about the new service and not much information as yet
Alan & Jane Stanger
Five stars is not enough!! Ben has just installed a new ATAG boiler in our apartment. Together with Howard he has substituted three radiators with ladder radiators and tidied up a mess of pipe work! He maintains a very high standard. All necessary paperwork is produced and adhered to. We are highly satisfied with the overall installation and look forward to his ongoing system support-thanks Ben
I called Thomson after being repeatedly highly inconvenienced by Homeserve and an eco company based in Bradford. My previous boiler had been ‘condemned’ (and rightly so) and I needed a new boiler ASAP. The 2 companies I first went thru were very slow at getting back to me and were more concerned about pushing a sales target than supporting me with deciding on a heating system which invariably ends up being an expensive purchase for any home owner. The girls at the office arranged for Ben to come out on my day off and from the initial visit from Ben it was clear that Thomson’s are very proactive and thorough in giving you as many money saving options as possible and very clearly and in detail explain the the costings and calculations of all options available in a way that even I (single mum with no experience in purchasing a boiler before) could understand. I had a regular boiler system with a hot water tank in a cupboard & water tank in the loft and after looking at lot’s of different reviews I chose one of the 3 Condensing Combi Boiler’s (an ATAG) that Ben suggested would be appropriate for the size of my property. It was explained that it was a full system change and would take the best part of 2 days. They arranged the installation around my next days off work which was much appreciated and asked me what time the kids would be out at nursery & they started work & finished before the kids were back home so there was as little disruption as possible. Over the 2 day installation I met 3 other members of the Thomson team who were very cheerful, polite & a pleasure to make a cup of tea for. Again the recurrent theme of conversation around the installation processes were money saving tips, suggestions & advice which I valued greatly. I really hate having strangers in my home but the whole team are very courteous and none intrusive & I would have no problems recommending Thomson’s to any one. When I was trying to decide on which boiler to choose it annoyed me when people put a fantastic review of a boiler within a week of installation as I thought that there wasn’t enough time for some thing to go wrong & therefore it wasn’t a fair review so I’ve intentionally waited for (something to wrong, but nothing has gone wrong) a few months & freezing & snowy weather conditions to review the ATAG. One of the main reasons I chose the ATAG is because of the ”life time guarantee on the Heat exchanger” which was the most expensive part on my previous boiler that had gone and meant it needed “condemning”. So far I can say that I’m over the moon with my choice. The hot water in all 4 of my hot water taps really is instant, there is just a 2.5 second delay in the upstairs taps as they are mixer taps. When I decided on a full system change I asked the team if they thought I should replace any of my radiators as they are about 17 Y/O & I’ve never replaced them & 1 of them has a cold area on it. Where most companies would say “yes” and take more work for themselves they suggested I wait and see if the new ATAG boiler & the system change makes a difference to the heat output of my old radiators and of course they were absolutely right, my old radiators are so much more effective now I’ve got the ATAG boiler and my home reaches the desired temperature much quicker than it did before. I must also comment on how quiet the ATAG boiler is. My old boiler used to wake me up before my alarm clock but the ATAG is so quiet you wouldn’t know it was on just by listening. The price of the ATAG was fair too, it was the middle price of the 3 suggested Combi’s appropriate for my property size & worth every penny. I’ll rate the ATAG as 10/10 and Thomson’s service 10/10 and will use Thomson as my first choice for any other works or advice. Thanks guys
Just had our flood work completed. Great job, nice neat work & left nice & tidy. Big thanks to the team for their hard work.
Our usual boiler engineer was unavailable so we gave Thompson’s a call. Ben arrived on time and quickly diagnosed the problem. Instead of charging us a fortune to fix it he called Baxi on our behalf and established that it’d be covered under warranty. He didn’t charge us a penny even though it was a Saturday morning! An extremely honest and reliable tradesman that we’d recommend to anyone.
Gilly Lewistone – Hebden Bridge
Just wanted to say a HUGE thank you for help with sorting my boiler timer out so quickly. I really appreciate it, especially with the cold spell upon us.
Speedy response – were with us within an hour and sorted a leak quickly. Very professional, highly recommended. Thank you!
Prompt service from Mark. Had to return day after with new parts, sorted within 30 minutes. Deffo recommend.
The engineer has done a brilliant job
Very proffesional + the work was completed in the time specified- complete ontime workmen. Very friendly
Congrats on your work anniversary Ben And want to say thanks for the good work you and your team did on installing out new boiler and shower. Both are working great so thanks once again. Special thanks to Dawn in the office for being really helpful on the calls and making every effort to help us. Thanks to the whole office Cheers Kane
Dr Antonio Pachowko
An excellent service from beginning to end. The boiler is now better than ever before.
I have been using Thompsons Gas & Heating Services for many years, they are always efficient, prompt, polite and a pleasure to use.
Mr William Turner
Great service, always on time – HIGHLY recommend
Mrs Mary Cowden
Boiler Service – Very good! The engineer was on time and very friendly.
The boiler was all off. Couldn’t fault the work!
Repair to Radiator as it wasn’t heating up. The service was excellent.
Repaired Cylinder – Quick and prompt service
10/10 Worked well and told me what was wrong with the boiler.
Martin & Joy Guest
Just want to say a huge thank you for the service of coming out to sort out our major problem with the boiler and hot water. No one else was willing to come out as we urgently needed it sorting out. He was very kind and a pleasure to talk to and explained everything. Would defently ring again and highly recommended by us and would recommend to other people if they have problems.. 5 stars all the way.
Service brilliant, could not have been better, lovely young man came in minutes. Would definitely recommend them.
Thanks for fixing toilet out pal hopefully no more problems pal
Superb service tonight,absolute lifesaver HIGHLY RECOMMENDED
A fantastic, friendly service! Would highly recommend.
Had a new boiler fitted by Thompson’s gas and heating. They were punctual, friendly and did an excellent job. They were also really tidy and cleaned up when they were done. We’re really pleased with our new boiler.
I’ve had Ben and his team do a few jobs for me. They are an excellent and trustworthy team who do a really good job and clean up after themselves! I’ve also had to call two plumbers out and they arrived on time and sorted the problem out in no time. Their prices are very reasonable as well
Sharon was fantastic in getting us an emergency appointment and Trev was brilliant in getting our boiler working again. Fantastic service.
Ben and his team are fantastic. We can’t praise them enough. They did a fantastic job fitting our central heating and completed a full electric re-wire which is challenging to say the least when your property is 300 years old! They were always polite, punctual and professional and I always recommend Ben to my friends and family. Keep up the good work Ben!
Really decent guy! Came and put us a new boiler in at short notice couldn’t have been more accommodating if they tried. Awesome company will definitely recommend x
I called Thompson’s as my regular plumber was unavailable and they were recommended to me. Sharon had organised Aaron to come to my home within an hour and although he was unable to resolve my problem immediately, Aaron was excellent. He did his best to arrange that my problem may well be sorted tomorrow. Top class service. Thank you. Ben Crosland
1st class friendly service from Ben today. couldn’t fault it many thanks.
Really happy with the service I’ve received very prompt service from the start to finish also left clean and tidy, can personally recommend this company.
Can’t recommend highly enough, Ben came round at such short notice after I’d been let down by someone else, fantastic service and went the extra mile to ensure my existing boiler could be fixed until I had the money for a much needed new one, will definitely be using Ben for my new boiler installation when I get it done, to top it off a real friendly guy, very reasonable prices and great service from Sharon in the office too,
Extremely good service, emergency call out this morning and they came out straight away. Issue was resolved as soon as possible. Couldn’t have asked for a better company to be called out.